Supporting Individuals and Their Families in Making Choices

Empowering individuals to make their own choices is a fundamental right and a critical component of quality care. This course trains direct care staff on how to effectively support individuals and their families in the decision-making process. Participants will explore strategies for presenting options clearly, respecting preferences even when they differ from staff opinions, and navigating complex family dynamics. The training also covers the importance of informed consent, risk assessment, and documenting the choice-making process. Staff will leave with the tools to champion autonomy and ensure that the voices of those they serve are always heard and respected.